Frequently Asked Questions (FAQ’S)

We are a team of furnishing enthusiasts who launched KUSTOMDECO in 2024 in the UAE—an online furniture store based in Dubai, specializing in high-quality customized furniture.

After seeing the common frustrations customers face with curtain installations, we introduced KUSTOMCURTAINS, a sister brand, dedicated to delivering a hassle-free, transparent, and fully personalized curtains service.

Yes! You’re welcome to visit our showroom—but we’ve also made it easy to get your curtains done right from home.

Get a quick estimate online and book a free home visit.
Our technician will come to take accurate measurements and show you fabric samples in person.
Only once you’re happy, you can confirm your order!

It’s super simple. Just book a time online, and one of our experts will visit your home with fabric samples, design ideas, and a measuring tape in hand. We’ll help you choose the perfect curtains, take all the measurements, and send you a quote. Quick, helpful, and completely free.

Our salesperson will visit your location, take precise window measurements, show you curated fabric and style options, and help you finalize your preferences.

You will receive a custom quote within 2 hour after the measurement visit.

Yes, you can adjust your selection before making payment. After payment, you have a 24-hour window to request changes.

You can choose from three payment options:

Full upfront payment
50% advance payment with 50% due upon installation
A 3-month installment plan (with a 3% service fee)

Yes, absolutely. Once your curtains or blinds are ready, we come back to install them. No extra steps. No hidden fees. Our team handles the full curtain installation, so you don’t have to lift a finger. Everything’s measured, fitted, and mounted by professionals.

Installation is typically scheduled within 5 working days after payment and order confirmation, subject to availability.

Yes, we offer a 12-month warranty on all fabrics and rails against manufacturing defects.

You can contact our customer support via email or WhatsApp. We will coordinate an inspection and assist you with repairs or replacements if needed.

Booking a visit is simple! Just go to our booking page, select your preferred date and time, and provide your contact details.

Currently, the easiest and fastest way to book a visit is through our website. However, if you face any issues, you can contact our customer support via WhatsApp or phone, and we’ll assist you with the booking manually.

A booking is confirmed once your phone number is successfully verified by:

Entering a One-Time Password (OTP) at the time of booking, or
Confirming via WhatsApp if OTP verification fails.

An order is confirmed when you complete one of the following:

Full upfront payment
50% advance payment
First installment of the 3-month payment plan

Yes, you have 24 hours after payment to cancel or modify your order. After that, your order enters production and cannot be canceled or refunded unless there is a defect.

We offer:

Blackout curtains (block light completely)
Sheer curtains (allow filtered light)
Combination curtains (blackout + sheer)

• American Pleated
• Wave Style
• Eyelet Curtains
• Ring Style

Yes, including:

• Tie-backs
• Moving sticks
• Pull cords
• Velcro
• Pelmet boxes
• Curtain tracks and rails

We offer:

• Roller Blinds
• Roman Blinds
• Wooden Blinds
• Venetian Blinds
• Vertical Blinds
• Zebra Blinds

Yes, including side channels and cassette systems for enhanced light blocking and aesthetics.

With proper care, they can last several years.

Our fabrics are selected for durability and minimal fading, but exposure to direct sunlight over many years may cause some fading.

Yes, we offer motorized and pull-cord solutions with child-safe features.

Please ensure:

• Work Permit (if required by your building)
• Drilling authorization for the scheduled timeslot
• Electricity is connected

The installation date is confirmed with Kustom Curtains.

It’s preferred. If not possible, you can appoint someone to supervise.

Most installations are completed within a few hours depending on the number of windows.

Yes. Please inform us in advance if you need removal services.

No. Our quotations are completely transparent.

Yes, special discounts are available based on order value. Please contact us for details.

• Credit Card (Visa, Mastercard) — via our website or secure Stripe link
• Bank Transfer — for upfront payments
• Cash — only for upfront payments during the visit or at our office

• For the 50% payment option: balance is due the day after a successful installation.
• For installment plans: monthly as per the agreement.

Unpaid balances may be referred to a debt collection agency and subject to legal action. All associated fees will be borne by the customer.

You can cancel or modify your order within 24 hours after payment.

No, after 24 hours your order enters production and refunds are no longer available unless the product is defective or incorrectly manufactured.

The warranty covers manufacturing defects on fabrics and rails for 12 months. It does not cover accessories, misuse, improper cleaning, or normal wear and tear.

Contact our customer support by email or WhatsApp with proof of purchase and photos of the issue.

Yes, we offer motorized options for both curtains and blinds.

We offer:

• Motion Motors (compatible with Alexa, Google Home, and Apple HomeKit)
• Somfy Motors (integrated via TaHoma Switch)
• Eve Motors (Apple HomeKit only)

Yes, via apps, remotes, or smart home systems.

Yes. Our trained technicians handle all motorized installations to ensure perfect fitting and setup.

Motion Motors and Somfy Motors come with a 5-year warranty covering manufacturing defects.